policy lapsing due to ignorance and neglegent

im very upset about what happened with my life policy. I called in the month of November to inform Audrey gaza which happened to be my financial advisor to assist me with changing my banking details for my life policy... I was informed I needed to write a letter with my banking statement attached, I did so as per the advisors request. I December i called to check if the debit went off and i was informed it didn't. the lady informed me alexander forbes will triple debit in the month of January which i didn't have a problem. Today i called in to check my mothers life policy which gets debited on my account. i get informed her policy is active and the debit was successful however my debit was unsuccessful and the old account was being used not the account i gave to the lady and my policy has lapsed. i am very disappointed in the service i have received. not only are you affecting my bank charges from my old account however if anything happened my family would find out i didn't have cover if i passed away due to the negligent and ignorance of your financial advisors. can someone please attend to my query urgently <div><br></div><div><em>(Supplier name changed from Alexander Forbes Insurance to Alexander Forbes Financial Services by Hellopeter.com)</em></div>