1 reviews | Active since Nov 2024
PLOY AFTER PLOY!
I am extremely frustrated with Alex Forbes regarding the handling of my claim, which was registered over six weeks ago. I re-registered another claim 11 days ago, it also has not moved despite being assured it would not take as long.
The delay is unacceptable, and what’s worse is that I was made aware of an error with my claim because I followed up myself—there was no proactive communication on your part to inform me there will be ANOTHER delay.
The lack of transparency and progress is deeply concerning. This is just a ploy to delay the payout and keep funds on your balance sheet for as long as possible.
I demand an explanation of the nature of the error and a clear resolution timeline. If this issue is not resolved immediately, I will escalate the matter further and lodge another formal complaint.
YOU ARE THE WORST FUND I’VE HAD MY ENTIRE LIFE!
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards