Please help!!

I resigned my pension fund on the 28th February 2023 and was told that my pension fund payout would take approximately 4 - 6 weeks. I am in a foreign country and was relying on my monies to come through by at least the end of April (allowing a 8 week period), however, after contacting my ex employer yesterday, I was informed that Alexander Forbes had informed them that no payments would be made in April!! The portfolio was moved from Sanlam to Alexander Forbes on the 1st March 2023. As I had resigned end February, I didn't think that this would affect my resignation from the scheme. How could the movement affect my payment? I am now sitting in a foreign country without any monies and it seems no-one is able to tell me when I can expect my monies. The worst is, that I had to follow up on this as nobody from Alexander Forbes had informed me that my case had also been moved across and that it would take longer than expected. Surely it would be only common courtesy to let the client know. I would like a response from Alexander Forbes to let me know when I can expect my payment. I am in desperate need of this money to get back to South Africa and would appreciate a response asap from yourselves. I apologize for any inconvenience to yourselves but I am desperate and not sure what the next route would be. Please could you contact me via Whatsapp or my email address: *** or via my Swedish cellphone number +***. Thanking you for your efforts in advance. Regards, Ann von Brandis