PS
Palesa S
1 reviews | Active since Mar 2009
11 May 2015, 06:57
phone not answered about my claim
Can someone tell me what it takes to get through to this company. Been calling for the past 2 months since March and they supposedly always experiencing high call volumes. My last day at the previous company was on the. 31 March 2015 I received an sms that my claim is being processed on the 3rd March and that I will receive the money after 10 days to day is the 11th May and I still haven't received anything. When I call your call centre. Nobody ever answers. This is extremely frustrating.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
11 May 2015, 07:13Hello sispals,
Thank you for bringing to our attention the issues that you have in reaching our contact center.
We have experienced relatively high call volumes recently, which may have resulted in you being unable to get through.
I do sincerely apologize for the inconvenience caused.
I shall also investigate into the process of your claim and feedback with the contact details provided.
Kind Regards,
Kusha
Thank you for bringing to our attention the issues that you have in reaching our contact center.
We have experienced relatively high call volumes recently, which may have resulted in you being unable to get through.
I do sincerely apologize for the inconvenience caused.
I shall also investigate into the process of your claim and feedback with the contact details provided.
Kind Regards,
Kusha
Alexander Forbes Financial Services's reply11 May 2015, 07:13
Official
Hello sispals,
Thank you for bringing to our attention the issues that you have in reaching our contact center.
We have experienced relatively high call volumes recently, which may have resulted in you being unable to get through.
I do sincerely apologize for the inconvenience caused.
I shall also investigate into the process of your claim and feedback with the contact details provided.
Kind Regards,
Kusha
Thank you for bringing to our attention the issues that you have in reaching our contact center.
We have experienced relatively high call volumes recently, which may have resulted in you being unable to get through.
I do sincerely apologize for the inconvenience caused.
I shall also investigate into the process of your claim and feedback with the contact details provided.
Kind Regards,
Kusha