Pension/Provident fund transfer radio-silence

I have recently moved jobs which forced me to change pension funds and leave Alexander Forbes. It has now been 8 weeks since I started at the new job, i.e. have a new pension fund with new contributions, but AF have not released/transferred my funds to the new profile (at another company) but they didn't take more than 2 days to deactivate and close my account and remove the money, which I have no idea where the money is at the moment.

I have been emailing AF from my online profile (contact us) and emailing the customer services, and the responses I am getting is vague, not useful and gives no idea of when the money will be transferred or where the money actually is at the moment, somewhere in Limbo?

This is very frustrating, off course AF doesn't miss a beat when collecting my money each month, but paying it back or just letting me know what's happening, they are absolutely useless and somewhat ******** - keeping my money as long as possible to collect the interest I presume...(since the money is already taken out of my AF account/profile)

I have asked the new company where the money needs to go if they are delaying the process, but they are waiting for a recognition of transfer (ROT) from AF it seems, and this is the only response I ever receive, doesn't really matter what I asked, the standard dumb response is this, which gives me zero indication of anything I inquired about, i.e. where is the money now, when will it be paid out, who generates the ROT and what is the delay etc etc.

I have lost all respect for AF Financial Services and will never recommend them to anyone. If they could just give me updates on progress or let me know why the process must take 8+ weeks, it would be another story, but it seems that their personnel at the contact centers are also just trained to handle one or two standard queries with standard responses; and if they don't know the answer, they basically just give me silent treatment and hope I go away.