JR
Jan R
1 reviews | Active since Feb 2023
26 Feb 2023, 11:11
Pensioned Fund Claim, waiting form payment
We Have been waiting for feedback since 2022 on a pensioned fund claim, last email received from Olivia Pillay with no further correspondence. Cannot get hold of anybody on the phone, endless promises to get back to you but nothing happens at the end of the day. I need this matter resolved as soon as possible Investigative-1143
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Alexander Forbes Financial Services's replyOfficial
27 Feb 2023, 08:50Dear Mr Roets
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply27 Feb 2023, 08:50
Official
Dear Mr Roets
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations