Pension withdrawal

I am writing to express my concern regarding the handling of my mother’s pension claim. The claim was submitted in July, and we were initially informed that the process would take six weeks. It has now been over 10 weeks, and we have been consistently following up without progress.

At the end of August, we were told that the disinvestment process was underway, yet even today, we are hearing the same. On October 3rd, my mother personally visited your offices, and the administrator assured her that payment would be made within 10days. Today marks the 10th day, and upon following up, it was confirmed by Refiloe Ngo via email that no progress has been made on the claim since submission.

This delay is severely impacting my mother’s ability to support herself. She has had to borrow money to survive and even to visit your offices. It is deeply concerning how this situation has been handled, and I question whether companies are aware of how their employees are being treatedduring such critical times.

I urge you to prioritize this matter and resolve the claim as soon as possible.