AM
AP M

1 reviews | Active since Dec 2011

10 Apr 2017, 10:24

Pension payout struggle

<p>I have been sending countless emails and nobody is responding or calling me back. </p> <p> </p> <p><br />A copy of the email I sent below replying to Noxolo Mazibuko : </p> <p>Good Day</p> <p>I completed my Tax number on the forms when I submitted them. I don't understand why it's now being requested.</p> <p>I called on the 30th of March. Spoke to one of your consultants, Kelebogile Villozho and SHE SAID NOTHING to me about any outstanding tax number. I'm deeply disturbed because I spent money making that call and asked about my claim. Received no help. </p> <p><br />My Tax number ******<br /> </p> <p>How long is it going to take until I receive my money?</p> <p>Because I need it urgently. </p> <p>Regards<br />Ayanda P Masina</p> <p> </p> <p><br />I have sent emails to all AF emails I could find. Their contact centre, claims department. No response. I really need that money as in today.</p> <p> </p>

0
Replies (4)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply10 Apr 2017, 15:22
Official

Good Day -

Thank you for bringing this to our attention. Please accept our apology for the inconvenience caused.

I have escalated as a matter of urgency and I will revert back as soon as feedback is received. I will be calling just now to confirm the tax number as Hello Peter will not disclose that on a Public domain due to security reasons.

Kind Regards

Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES

AM
AP M's update12 Apr 2017, 15:51
Reviewer Update

Good Day

And then after how long will I receive the funds?

Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Apr 2017, 16:29
Official

Good Day -

As per our tele-discusion, I will call you again tomorrow after 12:00pm to confirm that payment has been.

Kind Regards

Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES

Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Apr 2017, 16:29
Official

Good Day -

As per our tele-discusion, I will call you again tomorrow after 12:00pm to confirm that payment has been.

Kind Regards

Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES