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Sfiso C

1 reviews | Active since Feb 2018

16 Nov 2022, 23:58

Pension Payout Forever

Having a bad experience with Alex, it seems since Alexander left, he took competencies and customer care with him, My wife resigned from her work in Sept, and we are still waiting for her Pension payout, black Friday can forget about us, as we wait, no money to spend but plans still stand. We have just been waiting several minutes on phone calls listening to the automated system, got to say its good at wasting your airtime, big up to that other network providers are proud to benefit

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Replies (2)
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Sfiso C's update29 Nov 2022, 12:47
Reviewer Update
So the issue is still not resolved my wife is been told the same story for weeks, not happy at all😏, I mean why is it hard to resolve a simple payout query, are you guys understaffed?
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Sfiso C's update21 Dec 2022, 23:00
Reviewer Update
My issue was resolved by my wife opening a new bank account with another bank, showing the recent surname change.