AVdW
Amanda Van der Westhuizen
1 reviews | Active since Mar 2009
19 Oct 2018, 11:00
PENSION PAYMENT - NOT RECOMMEND ALEXANDER FORBES
I have been waiting and waiting after their promisses that my one third cash payment from my pension fund should be paid to me. Everytime I call, it is either in the next 3 to 5 days or 7 to 10 days. Now this morning I hear it is with the Manager who should release my payment. AFTER ALL!!! IT IS MY MONEY THAT I HAVE WORKED FOR FOR THE LAST 25 YEARS!!
POOR AND DISGUSTING SERVICE FROM THEM!!
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
19 Oct 2018, 11:04Dear legal
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply19 Oct 2018, 11:04
Official
Dear legal
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
AVdW
Amanda Van der Westhuizen's updateReviewer Update
19 Oct 2018, 19:26It seems that all the queries from customers get the same answers.
" I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided" but thats it!!!!!
AVdW
Amanda Van der Westhuizen's update19 Oct 2018, 19:26
Reviewer Update
It seems that all the queries from customers get the same answers.
" I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided" but thats it!!!!!