pension pay out

Hallo I left my work place on 25 off June 2015 and done all the paperwork.Alexander Forbes told me my tax was already done on 16 July 2015 and will pay out between 7 working days or 14 working days,it is now 16 working days. when I called them it will be played in you will see it in your account the next day,and nothing and when you call them every time another stories,your previous company holding back the money,the I call the Hr and that don't now soming about it what now what must I do. <div><br></div><div><em>(Supplier name changed from Alexander Forbes Insurance to Alexander Forbes Financial Services by Hellopeter.com)</em></div>