AC
Anna C
1 reviews | Active since Sept 2013
19 Oct 2018, 10:51
Pension not paid for 4 months yet
I went on pension on the 30 June 2018 and since 15 August 2018, I am waiting for my pension to be paid, after many phone calls up to today I have received no payment. Stefanie helped me and Tsholofeb but now none of them answers the phone when I call. They gave me a reference number, but thats all. Is it possible to wait for your own money this long
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Alexander Forbes Financial Services's replyOfficial
19 Oct 2018, 10:59Dear Anna
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply19 Oct 2018, 10:59
Official
Dear Anna
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN