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Thelma T
1 reviews | Active since Oct 2021
30 Jan 2023, 15:22
Pension money
I am disappointed by Alexander Forbes. It's now the 2nd time we complain about their service at this app(Ref AAA-.3029) My foster child (ref no MO19349 20)who had filled forms after form hasn't received any money promised to her. She has missed tertiary education because as a pensioner I was unable to help her financially. Hoping for their response. Thanks Thelma Thulo ***
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Alexander Forbes Financial Services's replyOfficial
30 Jan 2023, 15:54Dear Thelma
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Jan 2023, 15:54
Official
Dear Thelma
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations