KD
Khethiwe D
1 reviews | Active since Aug 2023
17 Aug 2023, 13:08
Pension fund wuthdrawal
Together eith Smollan alexander Forbes always tells me they do not have my claim form but they once sent an email saying i should wait for 4-6 weeks because they have recieved my pension withdrawal forms. Now everytime i call the tellme to send ID and Bankstatement but after that there is no communication
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
17 Aug 2023, 14:50Dear Khethiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Aug 2023, 14:50
Official
Dear Khethiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
KD
Khethiwe D's updateReviewer Update
17 Aug 2023, 14:53I hope you keep your promise.
KD
Khethiwe D's update17 Aug 2023, 14:53
Reviewer Update
I hope you keep your promise.