Pension fund withdrawal

Pathetic service

My pension withdrawal forms were sent almost 6 weeks ago and I have been sent from pillar to post, I ended up writing to their CEO who referred me to their complaint department who advised me the complaint will be resolved in four days time, four days came and gone and I had to follow up again only to get a response that they are waiting for correspondence from their stuff (who is on leave by the way) and requested that I send the forms again. I am appalled by the level of their pathetic service. I am taking the necessary steps and reporting them to the pension fund adjudicator.