Pension fund withdrawal delay

I left my place of employment in Jan 2019. My employer sent through my withdrawal forms for my pension in Feb but there was originally an error with my DOB so my employer sent through my ID copy on the 18th of Feb. Only beginning of March was my tax directive app**** at sars which was declined as a result that Alexander Forbes had not changed my DOB as instructed in Feb. I had to resend my ID and the nsne change had to be redone all over again. This I believe was completely unprofessional as it took a wjoke month and nothing had been done . I feel this oversight by the administrator was completely irresponsible and delaying my payout