NP
Nico P
1 reviews | Active since Feb 2023
27 Feb 2023, 21:11
Pension fund value
I have been unable to get the value of my pension fund from Alexander Forbes since October last year. I mailed numerous times and called the call centre a few times and every time I am told that I will receive and answer in three to five days.
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Alexander Forbes Financial Services's replyOfficial
28 Feb 2023, 08:57Dear Mr Pretorius At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply28 Feb 2023, 08:57
Official
Dear Mr Pretorius At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations