1 reviews | Active since Dec 2016

24 Mar 2017, 16:27

Pension Fund Transer

<p>My Pension Fund withdrawal documents were submitted by my previous employer on the 2nd of February yet till today i have not received any notification from Forbes. I've sent emails to Lezle van Wyk 2 weeks ago and to Karen Cloete this week and both have not rep****. I phoned the call center on March 13 and spoke to Faranani Raphunga who told me that my documents went processed as the was nothing on the system. I sent her my documents and she forwarded them to the fund admin . Can someone please help shed some light on this. How long does it take for claims to be processed, as it's been 6 weeks and I havent received a ref number or acknowledgment to say that you guys are working on this or something.</p> <p> </p>

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply24 Mar 2017, 16:36
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

I will be in contact with you via the details provided for further info in order to investigate this matter.

Kind Regards

Bengy Marais

's update20 Apr 2017, 15:55
Reviewer Update

My broker received an email on 04 April 2017 saying that the funds will be transferred within 3 days. It's been two weeks and the transfer hasn't been done. As usual no communication whatsoever from Forbes.

's update21 Apr 2017, 19:38
Reviewer Update

Just received an email from my broker the funds have been transferred