Pension fund that they don’t process it’s more than 2 month

I am writing to express my deep disappointment and frustration regarding the delay in processing my pension fund payment. Despite receiving approval from my previous employer, my claim has not been processed, and this situation has caused me significant distress. I have been in constant communication with your customer service team, but each time I call, I am given different stories, and there seems to be no progress on my claim. This has led me to believe that there is a lack of care and efficiency in handling such an important matter.