MR
Molefi R

1 reviews | Active since Sept 2021

03 Aug 2022, 13:56

Pension Fund Query

after weeks of experiencing horrible service I would like to state that I finally got assisted by a Consultant by the name of Kabelo Moeng and her Senior Mr. Jack Matlou. they both set standards and an example of what customer Service is , they provided updates regarding the matter at hand and how long will it take for the resolution and delivered on their promise . they deserve more than just acknowledgement but appreciation from the Alex Forbes because I felt that the company's personnel was failing me time and time again with a lack of assistance and customer service was poor . thank you once again Mr. Matlou and Ms Moeng you are amazing at what you do.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply04 Aug 2022, 17:01
Official
Dear Molefi, 
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
 
Kind Regards,
Customer Insights and Escalations