Pension fund payout struggle

<p>I resigned from my company in February 2017 and immigrated to the UK. I requested that my pension fund be payed out to me as a result. After 4 weeks I called to follow up on the status, and was informed that they couldnt verify my banking details. I was not contacted to inform me about this, I had to contact them. I supp**** them with a bank statement to confirm my details. Next I was requested to supply a marriage certificate, as my bank statement still showed in my ****en name, even though my bank account has been updated to the correct details. I had to supply this three times, everytime requested again, and the process delayed by 3-5 days. Today I was told that because I requested the bank to update my details on the statement, I had to get a bank stamped statement to verify that it is correct. I am not in South Africa anymore, so how can I supply this?</p> <p>I sent numerous documentation to prove that my last name has been updated with my bank, but Alexander Forbes doesnt accept it. It seems to me that you are discriminating againtst woman. Because I chose to take my husbands last name, your systems are so out of date that apparently you do not support this change at all.</p> <p>Today I was told again that I have to supply statments. I requested it from the bank and they cannot give me updated statments until the next run! And whatever the bank gives me is rejected as its not a statment...</p> <p>My sister had exactly the same problem 3 years ago, and the solution supp**** to her was to get divorced, get the payout and marry again. This is rediculous!!</p> <p>I will again supply the documentation, and again it will be delayed by 5-7 working days. It seems like your employees only work some days of the week, as I was informed that if I supply documentation today, they will only be processed on Monday??</p> <p>I will definately not recommend anyone to use Alexander Forbes for anything, as so for it has only been a pain dealing with you guys.</p>