Pension Fund Payout Frustrations!

<p>I am currently an extremely frustrated customer of Alexander Forbes Financial services. I resigned from my previous employer in July 2016 and my last working day was the 24th of August 2016. On the 16th August 2016, I received an sms from Alexander Forbes informing me that they have received my claim. The sms also stated that my payout will be made 6 weeks after the receipt of all my claim forms and last contribution. Betweeen the 1st and the 26th of September, I called Alexander Formes numerous times asking about my claim. The answer has 1st been that the last contribution from my previous employer will be received between the 7 and the 20th of September. On the 20th of September when I called, after several attempts, they told me that they have received my last contribution and they will allocate it and that they will keep me updated by sms on the progress. I haven't received any sms and I have been caling them. To this day, after calling the,m almost daily, some operators say that they are still awating my last contribution and one told me today (29/09/2016) that they have received my last contribution from my previous employer and they are still WAITING to allocate it. More than a month after my last working day at my previous employer, the funds haven't been allocated yet. I wonder how much interest they have gained in that period while I anxiously wait. This is a pathetic service and it needs the correct review. I see that I'm not the only one to complain about this. I need my money urgently. Can someone please advice me on what to do in this respect? This has been incredibly frustrating!</p>