Pension Fund payout

My notice for withdrawal was placed on the 26th of October 2015.I received an sms on the 6/11/2015 advising that they are busy with processing and should receive feedback within 10 working days, at the end of the 10th working i still did not receive and feedback.I called in and was advised that they needed my bank statement and i.d copy as there was some discrepancy with my name on my bank account.I forwarded all documents as requested the very same day,i called and was advised all documents have been received and i should be paid within the next 5 working days.5 working days later still nothing was done,i called again on the 30/11/2015 and was told that payment will def be done by the end of the week as per administrator Dineco. i called on Thursday to ensure that payment is made and was advised def will be done.Today Friday 04/12.2015, payment has not yet been made.I call in and spoke to THUMLA Hadede, who says that her team leader is not available to take an escalation due to her being in a meeting for the entire day, and if she logs a complaint for a manager they will call me back in 5 WORKING DAYS!!!....Is this really service.