1 reviews | Active since Feb 2010

12 Sept 2016, 09:42

Pension Fund payout

<p>I resigned from my job (Altech Netstar) in July 2016. My ex employer with there policies didnt send the paperwork to Alexander Forbes and Alexander Forbes with there policies finally has the paperwork but doesnt want to pay my money. They have received everything from paperwork to final payment and they still refuse to pay. I spoke to Qwezi Mthembu who was very arrogant and kept saying that I will only receive payment within six weeks. I am about to loose my house but they dont care. Can someone please get back to me in regards to when I will receive my payout.</p>

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Sept 2016, 09:51
Official

Dear jodyf,

Thank you for taking the time to advise us of the delays in your claim, and of the dissatisfactory service that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

's update12 Sept 2016, 13:22
Reviewer Update

Thank you Kusha

Beverley from Alexander Forbes called and we discussed the matter.

regards