NC
Nobuhle C

1 reviews | Active since Apr 2017

30 Oct 2018, 14:20

Pension Fund Not Paid

Very Bad Service. I made a claim on my pension fund on the 31 August, until this day it has not been paid. 8 Weeks after my claim I called to get an update, only then did they tell me that they needed more documentation. I then provided these documents, but to this day I have not been payed. I call on a daily basis now to find out whats happening, and the only response I get is that they will contact me before the close of business. But I never receive that call. I've even logged a complain but still, nothing.

I'm very disappointed. Worst Service ever.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply30 Oct 2018, 14:37
Official
Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We are investigating this matter and will be in contact with you via the details provided.

Kind Regards

Bengy Marais