Pension Fund has not been paid out after more than 12 weeks!

Honestly if I could give Alexander Forbes 0 I would! As this matter has wasted a hell of a lot of time & effort.

Good Day Alexander Forbes

I just wanted to bring to your attention the amount of wasted time it has taken for me to get my pension fund paid out since I left my previous job on the 13/02/2023, & as of Monday 08/05/2023 I have still not received my pension fund payment, which I was told would finally be paid into my account by the end of last week the 05/05/2023, after countless emails to & from Alexander Forbes where I received little to no communication until I escalated the issue via your complaints section on your website! Here is a break down of just a few of the calls & messages I have sent to Alexander Forbes:

14/03/2023 - I received a message from Alexander Forbes with the message body "Alexforbes has received your claim. We'll finalize your claim within 4 weeks after we receive all relevant documents and your last month's contribution."

11/04/2023 - I phone Alexander Forbes making sure that all the necessary documents are in order & that they have received final payment & that I would get a confirmation email within the next 48 - 72 hours mentioning when I can expect payment, EMAIL NOT RECEIVED!

12/04/2023 - Once again I phoned Alexander Forbes who mentioned that everything was in order & that I should expect payment soon, & that I would receive an email from the back office within the next 48 - 72 hours, EMAIL NOT RECEIVED!!

13/04/2023 - Once again I phoned Alexander Forbes, but this time the support agent tells me that they are still waiting for my last month's contribution, & told me to follow up with my employee which I did & it seemed like everything was in order, so I should have been paid out! Again I was assured by the support agent that I would receive an email from Alexander Forbes within 24 - 48 hours of when I can receive my pension fund payment! GUESS WHAT, EMAIL NOT RECEIVED!!!

24/04/2023 - I spoke to 2 support center agents again mentioning that everything was in order & that they are not too sure why it's taking so long to receive payment! I'm not going to provide too much more information, as this has already taken a hell of a lot more time than it should have, but I'm sure it was on this date that I went onto the website & sent a number of complaint messages to the different departments to inform them of my issue! This was the first time I got real confirmation via email as to when I could expect payment, which was assured to me would finally be paid out by the end of last week Friday the 05/05/2023!!!!

08/05/2023 - As mentioned above I am still waiting for my pension money to be paid out, & would Appreciate it if Alexander Forbes can make sure that the money is in my account by the close of business today! As just like everyone else I've got bills to pay, & would appreciate it if Alexander Forbes takes this matter up as a matter of urgency!

Ps. I do have all the names of the sales agents I spoke to, as well as all email communication, however I did not include them as I feel this issue has to do with Alexander Forbes as a whole & not just a single individual! I will refurbish Alexander Forbes with all this information on request!