SS
Sharifa S
1 reviews | Active since Apr 2024
03 Apr 2024, 11:49
Pension fund
I’ve submitted my claim through Smollan last year June till date haven’t received anything, instead I’ve been sent surveys to rate their services. Can this be taken to action as it is unfair that I have to now running after the company for my money.
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Alexander Forbes Financial Services's replyOfficial
03 Apr 2024, 11:53Dear Sharifa ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Apr 2024, 11:53
Official
Dear Sharifa ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations