Pension fund claim and transfer submitted in August

I am so disgusted at Alexander Forbes's non existent customer service, my provident fund claim and transfer was submitted to them in August but to date nothing has happened. I have called countless times and sent emails to Anele Mawela, Kusha Naidoo, Customer Complaints Office and Tracy Van Eeden in vain. At first I was made t believe that the company I am transferring to has not signed the ROT form, I followed that up until it was signed and sent back to Anele two weeks ago but this has still not been processed. What is it that I am meant to do for Alexander to pay my claim and transfer my money to my current financial services company really?