VA
Verushca A
1 reviews | Active since Sept 2026
11 Sept 2026, 16:48
Pension fund benefit
I am very dissatisfied with the service from Alexander Forbes.Sending tons of email's,waiting 3 days for a response.The lowest blow is that I emailed them with all my information, and they responded on the third day ASKING for the same INFORMATION..so what happens now? It means I must wait another three days for a two worded email. Thus after waiting for more than three months for my funds.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
11 Sept 2026, 17:10Dear Verushca
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply11 Sept 2026, 17:10
Official
Dear Verushca
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
VA
Verushca A's updateReviewer Update
14 Sept 2026, 13:22On Friday after leaving my review, an actual human being called me! And told me that they are going to get back toe me on Monday,I am still waiting, I did email AGAIN but to no avail. I am really getting tired and I lost all my hope in Alexforbes.After being a member of Alexforbes for more than 7 years and this is the service I get?
VA
Verushca A's update14 Sept 2026, 13:22
Reviewer Update
On Friday after leaving my review, an actual human being called me! And told me that they are going to get back toe me on Monday,I am still waiting, I did email AGAIN but to no avail. I am really getting tired and I lost all my hope in Alexforbes.After being a member of Alexforbes for more than 7 years and this is the service I get?