Pension delays

Alexander Forbes received my pension claim on 15 June 2020. Their process says 4 - 6 weeks. Every time I call in I get a new excuse, they waiting for allocations to be done, then I called in 13 August 2020, was told allocation was done but now they have to withdraw money from the market and submit tax directive to SARS, it will take another 5 working days. 9 working days later, still no directive at SARS. It’s now almost 2 & half months and still no feedback from them without me having to call them every time. Their call centre agents are even more pathetic because they make promises to call back with updates and still nothing.