Pension Claim

I'm frustrated and tired of calling Alexander Forbes to get and update on my claim, the claim was submitted on the 23rd of Dec 2017 and i received an sms informing me that my claim will be processed in 4 weeks its past the 4 weeks and no feedback.

i'm regretting retaining my pension with the company really if they cannot process a cash payout of part of the pension since i'm retaining the rest . They keep on telling me they are waiting for approval from a broker in the preservation department. I've signed and sent the preservation form to Natalie Padayichee on the 14th of Dec and Natalie rudely in her response informed me that most of the staff was on a Christmas break so i should understand, honestly the Christmas break has absolutely noting to do with me companies always make provisions for that! i want my claim processed. That money is meant to pay for my daughters fees, schools are opened and the Christmas break is over its the 19th of Jan 2018. In Natalie 's email to me she mentions as that she sent the relevant documents to the team so what is the hold up really should i be calling you daily to remind you that you have a client waiting ? And you give me the same update since December???