Pension claim

Pathetic service received from Alexander Forbes. I resigned from the bank end March 2022 for end April 2022. Received an SMS from Alexander Forbes on 21 April 2022 confirming my pension claim will be finalized within 6 weeks. As at 15 June 2022, no update received. Logged onto their online portal on 15 June 2022 and again on 22 June 2022 requesting an update on the pension payment progress. To date no response received On 23 June 2022 managed to get through to the call center requesting an update. Was advised feedback will be given, still waiting. On 23 June 2022, lodged formal complaint AAAA-5293, still await a response. My debit orders with the bank has unpaid. I am struggling to get through every day with no money. Alexander Forbes has neglected me, disappointed me with their pathetic service. What a rude awakening. Whereto from here???