HL
Henrietta L
1 reviews | Active since Mar 2018
10 Jun 2024, 15:20
pending pension payout
My company invested the staff pension with AF, I retired in February 2024 up now there is no clue, update or any communication from AF. The sad thing is I am on chronic medication, I exhausted my little savings and overstretched my purse in order to cover my medical needs.... as I thought I would get a 1/3 payout but seems there is no prospects of ever getting this money. It hurts to work for over 25 years and find one suffering at retirement.
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Alexander Forbes Financial Services's replyOfficial
10 Jun 2024, 15:26 Dear Henrietta,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Jun 2024, 15:26
Official
Dear Henrietta,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations