Pending assistance 1 Month and 8 days later

Again I am reviewing Alexander Forbes for not assisting me. I submitted a claim on the 7th September 2024 Reference number : *** and sent documentation on the 17th September 2024 which included my ,Marriage certificate. After my first review I was promised someone will look into this matter but no all you have done is give a response that my surname is different on my bank account then your records and I had to call your call centre where I spent 30 min on the call only to be asked to send the same marriage certificate and bank confirmation AGAIN! This means no one checked my documents instead a subpar response was given to my intial hello peter review just to brush off the matter. I have resent documents ONCE MORE and included an alternatpive Bank Account Confirmation with my marital surname may you kindly ensure you look at attachments before giving responses and avail a line manager to your staff so clients are not told line managers are unavailable. That's unacceptable FOR ANY Company.