1 reviews | Active since Jul 2017

09 Jul 2017, 19:35

Payout taking too long

<p>I have been expecting my provident fund payout last week and I have been told that my account is incorrect and I have then resent my id copy and banking details again, of which I was told I must wait another 7days. I have a problem with this 7 days waiting period and I want to know why I must wait for another 7 days because this was not explained properly, I like straightforward things .....</p>

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply10 Jul 2017, 07:51
Official

Dear lwanda-mhlauli,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo