TM
Thabo M
1 reviews | Active since Feb 2020
25 Jan 2023, 18:04
Payout taking longer than promised
I sent a request to withdraw from my preservation fund on 07/12/2022 now I'm still waiting for funds to be paid into my account. I keep on getting excuses it's frustrating because it's my money I want not to ask for alexander forbes money.
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Alexander Forbes Financial Services's replyOfficial
26 Jan 2023, 08:21Dear Mr Moeketsi At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply26 Jan 2023, 08:21
Official
Dear Mr Moeketsi At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations