TM
Tshego M
1 reviews | Active since Dec 2024
15 Dec 2024, 13:14
Payout received after complaint.
I wrote a review on the 11th about how I was struggling to get my pension payout and was told the matter would be dealt with in 4 working days, only to receive the money a day later on the 12th. Although relieved that I got it, I can't say I'm grateful because it just comes to show that they probably do it on purpose to delay people's payouts if they were able to do mine in a day only because I wrote a negative review. I still would not recommend Alexforbes to anyone.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
17 Dec 2024, 15:18Dear Tshego
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply17 Dec 2024, 15:18
Official
Dear Tshego
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
