sW
shanay W
1 reviews | Active since Apr 2013
14 Aug 2024, 15:15
PAYOUT MY CLAIM - really now
I DONT UNDERSTAND - How many times must I send documents to this place - I am not *****ing the system - I just dont have my married surname ID to show that I am married but I sent my marriage certificate and ID document - changed the damn banking details as well just to get my payout. I mean this has been ongoing for how many weeks now.......Does your Admin department not know how to look at documents?????
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
14 Aug 2024, 15:17 Dear Shanay, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply14 Aug 2024, 15:17
Official
Dear Shanay, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations