PAYOUT MISSION

I cashed out my retirement annuity with Alexander forbes, however... My banking details changed. I had to send them my new banking details and documents via registered post, which I did on the 08/12/2014. The tracking number shows delivery and receipt in January 2015. After 2 emails and 5 phone calls I have still not been paid out 6 months later. The call centre just says the documents are not received. Today I called again, each time holding for over 10 min, and then gave the guy my tracking number for the package. He told me I will be paid within 14 working days from yesterday. I then said thank you and asked for a reference number and his name. He put the phone down in my ear, without even saying good bye. This is pathetic, and I will never open another fund with Alexander Forbes again.