Payout delay from Alexforbes ( CRM: ***)

I on the 1 of July and wored my notice month till the end of August 2024. The company send all the paperword to them regarding my pention payout. On the 11Sep I received an email that they require a Id copy. After I send it they said that it must not be a foto, and that I must send it in another format. That I also did. On the 19 Sep Daniel Verstrda requested an Id again. I send it immediately. On the 25 Sep 2024 I send them an email explaining that I resently got devorced and that I changed my surname back to my ****en surname. I send them an copy of New ID and effidavid. On the 01 Oct 2024 Zamampanda Sceepers send me an email to sai that they require my banking details with the correct surname. I send it to her the same hour. After that I tried to follow up numerous times with emails on the 07, 21,and 25 October with no resonse from them. I also tied to call but I stay on a farm during the week and the signal is very bad and the computerised awnsering service take so long with all the opsions that the call gets cut off. It cost me R70 airtime each time I call them. I asked for feedback but received nothing. I woul appreciate some help to get this sorted out please. Beatrice Clifford (Pienaar) *** Id *** CRM: ***