RM
Reginald M
1 reviews | Active since Jun 2023
21 Jun 2023, 14:06
Payout Complaint
I have been trying to get my retirement payout from the company since the beginning of this year, i had retired from my company back in November 2022. I am not happy with their services, as i have been contacting them ever since and it takes up to 30 mins for them to answer the call. I spoke to them earlier today and no feedback as always. All necessary documents have been submitted twice but still there is nothing on my side no feedback no calls being returned. Hence i am writting the review to Hellopeter.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
21 Jun 2023, 14:15Dear Reginald
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Jun 2023, 14:15
Official
Dear Reginald
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
RM
Reginald M's updateReviewer Update
21 Jun 2023, 14:17Let’s hope this time around surely i will be receiving feeback.
RM
Reginald M's update21 Jun 2023, 14:17
Reviewer Update
Let’s hope this time around surely i will be receiving feeback.
Alexander Forbes Financial Services's replyOfficial
22 Jun 2023, 08:14Dear Reginald
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact was made with you and feedback was provided accordingly.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact was made with you and feedback was provided accordingly.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Jun 2023, 08:14
Official
Dear Reginald
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact was made with you and feedback was provided accordingly.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact was made with you and feedback was provided accordingly.
Kind Regards
Customer Insights and Escalations