BP
Brenda P
1 reviews | Active since Apr 2013
04 Jan 2024, 05:51
Payout
I have been awaiting my payout from October. After numerous calls to the call centre the matter has been escalated. The tax directive has come and gone there seems to be no progress . Kindly ensure who is suppose to do their work does so as we cannot keep calling a call centre .
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Alexander Forbes Financial Services's replyOfficial
04 Jan 2024, 09:07Dear Brenda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Jan 2024, 09:07
Official
Dear Brenda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations