KP
Kgalalelo P
1 reviews | Active since Jan 2015
17 May 2021, 20:00
Payment rejection
Can i get an answer as to how has my name been changed by Alexandra Forbes despite sending my marriage certificate and ID document? You guys send me a form to complete to confirm that i change my banking details whereas i have not changed and you fail to see that you captured my name incorrectly.
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Alexander Forbes Financial Services's replyOfficial
18 May 2021, 07:44Dear Kgalalelo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply18 May 2021, 07:44
Official
Dear Kgalalelo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services