Payment Processed but NOTHING RECEIVED??? NO FEEDBACK

I resigned at my previous employer and decided to withdraw my retirement fund. Forms was submitted beginning of June. I got confirmation on my right email address :"Kindly be advised that as per the system we have received the withdrawal claim from company on the 11/06/2019 .Please note that the standard timeframe for claims to be settled is between 4 to 6 weeks ." In beginning of July I asked for more information and no one answered me on your email address, I reached out to the Facebook page, after 2 days a lady phoned me and said its being processed she will phone me on the 8th again. NO PHONE CALL on the 8th, so I try to get in contact again!! After 2 days your Facebook page responds saying they sent an email to me. I told them I did not receive ANYTHING. They sent me the email address they used and it was WRONG. Then they said Payment was processed on the 2nd so I freaked out telling them I did not receive anything!!!! I sent my bank statements saying I want an answer by 5, NO RESPONSE!! If you could get something so simple as an email address wrong, you probably paid my hard earned funds to a total stranger!!!!! Disgusting