RT
Renias T

1 reviews | Active since Jun 2023

06 Nov 2023, 21:10

Payment problem from Alexnder Forbes

Warm regards, With Alexnder Fordes, I'm experiencing issues.They started to repaying me in August 2023 when I asked for payment in 2020. I subsequently provided them with access to all of my payment records. Nothing has been done in response to my request till today, based on our chat. During that chat, I also informed them about the child's current school fees and the cost of transportation. I don't know what is happening at the institution. I received a note from the school informing me that I they had not received the school fees . since I haven't given up hope that they will pay . They have not made the payments of school fees of the current school since July when l gave them all the school accounts detals today the child is owing October fees and school transport. What more can I do to make them pay ? is what I would like to know. The purpose of the fund is education why l am supposed to struggle for them to pay. i send so many emails but l not getting response. .

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 Nov 2023, 08:13
Official
Dear Renias,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
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