TF
Tshpo F

1 reviews | Active since Sept 2024

09 Sept 2024, 23:21

Payment prblem

We have a problem with Alexander Forbes always there's payments delaye I don't understand what's wrong with this company they must remove our pension funds from Alexander Forbes

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply10 Sept 2024, 06:57
Official
Dear   Tshpo  At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  
Alex Forbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later. 

We apologise for any inconvenience this may cause and appreciate your understanding and patience 

Kind Regards Customer Insights and Escalations