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Zodwa N
1 reviews | Active since Apr 2011
25 Apr 2025, 11:17
Payment not received
My Niece's pension fund was not paid this month, when i enquire with Sanlam i am told that the fund has moved to Alexander Forbes. We didn't receive any communication regarding the fund being moved. My Niece has to pay this months school fees . Alexander Forbes please help
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
25 Apr 2025, 12:13Dear Lwazi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply25 Apr 2025, 12:13
Official
Dear Lwazi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
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Zodwa N's updateReviewer Update
30 Apr 2025, 12:40Good day
I have still not been assisted.
Regards
I have still not been assisted.
Regards
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Zodwa N's update30 Apr 2025, 12:40
Reviewer Update
Good day
I have still not been assisted.
Regards
I have still not been assisted.
Regards
ZN
Zodwa N's updateReviewer Update
14 May 2025, 09:27The enquiry on the 25th of April, its the 14th of May my query is still not resolved. Dipuo Fakude advised on email that she will be handling the query , whenever I follow up I get different updates from different consultants. On the 5th of May i was advised that they have reached out to the relevant fund administrator to assist. Its the 14th of May the query has still not been resolved.
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Zodwa N's update14 May 2025, 09:27
Reviewer Update
The enquiry on the 25th of April, its the 14th of May my query is still not resolved. Dipuo Fakude advised on email that she will be handling the query , whenever I follow up I get different updates from different consultants. On the 5th of May i was advised that they have reached out to the relevant fund administrator to assist. Its the 14th of May the query has still not been resolved.