YH
Yusri H
1 reviews | Active since Jun 2021
12 May 2023, 11:11
payment has been rejected due to an automated bank validation process
I have received your payment has been rejected due to an automated bank validation process, I called them immediately, and the agent gave me the email address to send the documents, i have sent it to them and called immediately after i have send it and they confirmed they have received it and promised me that after 72 working hours my money will be paid out, guess what 2 weeks of working hours has passed and i am still waiting, they over promise and under deliver.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
12 May 2023, 11:37Dear Mr. Heneke,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 May 2023, 11:37
Official
Dear Mr. Heneke,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
YH
Yusri H's updateReviewer Update
23 May 2023, 13:39You still haven't done anything to this,it is 11 Days already with no traction, you guys are doing bad business and false promises, please rectify this immediately as it feels like you *****ing my money and do not want to give it back to me. If this is not sorted today i would take legal action.
I am still waiting on Brain to call me the team leader or manager, but still nothing.
I am still waiting on Brain to call me the team leader or manager, but still nothing.
YH
Yusri H's update23 May 2023, 13:39
Reviewer Update
You still haven't done anything to this,it is 11 Days already with no traction, you guys are doing bad business and false promises, please rectify this immediately as it feels like you *****ing my money and do not want to give it back to me. If this is not sorted today i would take legal action.
I am still waiting on Brain to call me the team leader or manager, but still nothing.
I am still waiting on Brain to call me the team leader or manager, but still nothing.
Alexander Forbes Financial Services's replyOfficial
24 May 2023, 08:20Dear Mr. Heneke,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 May 2023, 08:20
Official
Dear Mr. Heneke,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations