Payment has been rejected due to an automated bank validation process

When I received an sms from AF about my payment being rejected I immediately called them , I spoke to Sibusiso Masons and he gave me an email address to sent my documents and I immediately emailed them. I then called back to find out if my documents were received and they advised that they received my documents.I have been calling the call center with this problem for the past three weeks and each call centre agent I speak to tells me that my funds will be deposited in my account t the next day.