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Phumlile M
1 reviews | Active since Nov 2021
06 Mar 2023, 12:16
payment
I gave a review on the January 30th regarding a late payment, after which communication was established on the same day. Turns out the issue was with the bank(FNB). they failed to communicate with both the company and my mother. The payment finally came through. Thank you Alex Forbes
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Alexander Forbes Financial Services's replyOfficial
06 Mar 2023, 12:32Dear Phumlile
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Mar 2023, 12:32
Official
Dear Phumlile
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations